1. Who you're dealing with

These terms apply when you accept a quote from Glow Blue LTD ("Glow Blue", "we", "us") for the supply and installation of air conditioning or related work at your property. Together with your accepted quote, they form the contract between us.

Nothing in these terms affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 for services to be performed with reasonable care and skill.

2. Estimates and quotes

Instant estimates on our website are indicative "from" prices based on the information you give us — they are not an offer to contract. Your fixed quote follows a survey of your property.

Quotes are valid for 30 days from the day we send them. If your quote expires, you're welcome to ask for a fresh one — prices may have changed.

Your quote lists exactly what we will supply and install. Anything not listed is not included. If you'd like something changed, tell us before accepting and we'll re-quote.

3. Deposit and payment

25% deposit on acceptance — the balance is due on completion.

Your deposit is non-refundable except where required by law. If you cancel where the law gives you the right to, we only retain costs we have actually incurred (for example, equipment already ordered for your job).

If you paid a survey fee, it is credited toward your installation when you accept your quote — the deposit request you see already includes the credit.

The balance is due on completion of the work. We'll send your invoice by email with a secure link to pay by card; bank transfer is also fine.

4. Your right to cancel (14-day cooling-off period)

Because this contract is made online or in your home, you have a 14-day cooling-off period starting the day after you accept, during which you can cancel without giving a reason.

To cancel, or to ask us anything, just reply to your quote email or use the contact details on our website — we'll sort it straight away. You can also use the model cancellation form at the end of these terms — but you don't have to.

If you expressly requested that work starts within your cooling-off period (the tick-box when you accept) and then cancel, we may deduct an amount for the work already done and goods already ordered for your job; we refund the rest within 14 days. If the work has been completed at your express request, the right to cancel no longer applies.

If you cancel where the law gives you the right to, we refund what you've paid (minus any lawful deduction above) within 14 days, using your original payment method.

5. Survey appointments and survey fees

Surveys are free within our service area. Further out, a survey fee applies — we tell you the amount before you book and take payment by card at booking.

When you pay a survey fee you expressly request that we carry out the survey within your 14-day cancellation period. If you cancel the booking before the survey happens, we refund the fee in full. Once the survey has been carried out, the fee has paid for that visit — it is not refunded if you decide not to go ahead, and it is credited toward your installation if you do.

You can reschedule or cancel a survey online up to 6 hours before your window; inside 6 hours, please call. There is no charge for late cancellation.

6. Carrying out the work

Installation is typically 2–4 weeks after acceptance — we confirm your date once your equipment is ordered.

Please make sure we can reasonably access the areas we're working in on the day. If something at the property prevents the work going ahead (for example access we weren't told about), we'll agree a new date with you.

If, once work starts, something genuinely unforeseeable requires extra work beyond your quote, we'll stop, explain, and agree any change with you in writing before continuing. We never add costs you haven't agreed to.

We photograph each room before and after installation as part of our work record — these photos document the condition of your property and the quality of the installation.

7. Guarantees and aftercare

Our workmanship is guaranteed, and your equipment carries the manufacturer's warranty — we register it on your behalf where the manufacturer allows.

Manufacturer warranties usually require annual servicing. We offer servicing plans and will remind you when your first service is due.

These guarantees are in addition to, and never instead of, your statutory rights.

8. If something goes wrong

If you're unhappy with anything, email glowblueltd@gmail.com and we'll put it right as quickly as we can. If we can't resolve a problem between us, you can get free advice from Citizens Advice.

We hold public liability insurance appropriate to our work.

9. General

This contract is between you and Glow Blue LTD and is governed by the law of England and Wales; disputes are subject to the courts of England and Wales (or your local courts if you live in Scotland or Northern Ireland).

If any part of these terms turns out to be unenforceable, the rest still applies.

Using this website

This website is operated by Glow Blue LTD. You're welcome to browse, get estimates, and book with us — please don't misuse the site (for example, attempting to breach its security, scraping it, or submitting false information).

Estimates are indicative

Instant estimates are "from" prices generated from the information you enter. They help you gauge cost — they are not a contractual offer. Your fixed price comes as a written quote after a survey.

Content and availability

The content of this site (text, images, branding) belongs to Glow Blue LTD or its licensors. We aim to keep the site accurate and available but can't promise it will always be either; information may change without notice.